— Contact a retailer near you. You can easily find them via our website FIND RETAILER
— What is your delivery time?
—Standard delivery time is approximately 2–3 weeks, custom NCS color about 3–4 weeks, and custom-sized solid surface about 7–9 weeks.
— What widths can Haven provide?
— In addition to our standard sizes, we can accommodate many custom widths by combining different cabinet frames. It’s generally possible to combine up to 3200 mm, which is the maximum length of countertops we can supply from Bricmate.
— What widths are available for Haven vanities?
— Haven manufactures standard widths of 50, 60, 80, 100, 120 & 140 cm. The 50, 60 & 80 cm sizes are also available in a slim version, which is a shallower unit.
— I want an H2/200, is that possible?
— Absolutely. Contact your nearest store, which will help you order 2x H2/100 units that are then mounted with only one side panel in between. Then customize the countertop and sink to your preferences.
— I want a vanity with only one drawer, is that available?
— Absolutely, we offer that in a special range. Contact your nearest retailer for guidance.
— What warranty do you offer?
— We offer a 10-year warranty on our furniture. A great benefit for you as a customer, making your purchase even more secure. Read more about our warranties here
— I have a complaint, what should I do?
— Contact the retailer where the item was purchased. We need information such as the order number, photos of the damage, and your contact details. If the retailer is no longer available, you can contact Haven at info@haven.se
— Are power outlets included in your furniture?
— Yes, a pre-installed power outlet is included in all vanities except the 50 Slim. Power outlets are also included in all mirror cabinets.
— What is Solid Surface?
— Solid Surface is a non-porous composite material with very high durability and excellent hygienic properties. It is made from minerals, acrylic, and pigments that are pressed under high temperature. Solid Surface can be manufactured with very low tolerances.
— What is the difference between porcelain and Solid Surface?
— Porcelain is clay fired at high temperatures (around 1200°C) and glazed to create a beautiful and durable surface. Unlike Solid Surface and porcelain stoneware, porcelain shrinks during firing, which can lead to variations in final dimensions. These are called tolerances and vary depending on the product size. Washbasins can have tolerances of e.g. +10 mm in width and depth.
— What is porcelain stoneware?
— Porcelain stoneware is a modern, high-tech ceramic material that combines aesthetics, durability, and functionality. It is made from natural minerals that are pressed and fired at very high temperatures (over 1200°C) to create a compact, hard, and non-porous surface—perfect for floors, walls, and facades.
— How do I adjust the drawers on my furniture?
— We use world-leading Blum fittings, which are easy to adjust in all directions. For an instructional video, click here
— Where can I find installation instructions?
— Printed installation instructions are included with your product, but they are also available on our website
